Refund policy
Return & Refund Policy
At Glèmoire, we want you to love your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. To begin the return process, please contact us at hello@glemoire.com.
Eligibility for Returns
To be eligible, items must be:
- Unused and in their original condition
- In original packaging, with all tags attached
- Accompanied by a receipt or proof of purchase
- We accept returns only if:
- The item is damaged or defective
- You received an incorrect item (e.g., wrong size, color, or variant)
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us immediately at hello@glemoire.com so we can make it right.
Exchanges
If you would like a different item, the quickest solution is to return the original and place a new order once your return is accepted.
Exceptions
We do not accept returns on:
- Personal care or hygiene products
- Custom or made-to-order items
- Flammable or hazardous materials
- Gift cards or sale items
Items returned without prior approval will not be accepted.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return it within 14 days of delivery without needing to provide a reason. Items must be unused, in original condition, and in original packaging.
For any return or refund questions, please contact us at hello@glemoire.com.